Shipping Policy

Effective Date: [20/05/2025]

At [V&I COLLECTIONS], we are committed to delivering your order quickly, safely, and affordably. Please read our shipping policy below for information on delivery times, shipping rates, and related details.

1. Shipping Locations

We currently ship to:

All major cities and regions within [BULGARY]
Select international destinations (see below)

If we are unable to ship to your location, we will notify you during checkout or after your order is placed.

2. Processing Time

Orders are processed within [1–3 business days] after your order is confirmed (excluding weekends and holidays). During high-volume periods (e.g., sales, holidays), processing times may be slightly longer.

3. Shipping Methods & Delivery Times

We offer several shipping options:

Domestic Shipping (within [Your Country])

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	[3–7 business days]	[-]
Express Shipping	[1–3 business days]	[-]
Free Shipping	[Over $X orders only]	FREE

International Shipping

Region	Estimated Delivery Time	Cost
North America	[7–14 business days]	[Insert amount]
Europe	[7–15 business days]	[Insert amount]
Asia & Oceania	[10–20 business days]	[Insert amount]

Please note: delivery times are estimates and may vary based on location, customs processing, and unforeseen circumstances.

4. Shipping Costs

Shipping fees are calculated at checkout based on your location, chosen shipping method, and order weight/size. Free shipping may apply to qualifying orders over a specified value (e.g., $50+).

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and a link to track your shipment. Please allow 24–48 hours for tracking to update after dispatch.

6. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and fees may apply depending on your country’s regulations. These charges are not included in our product or shipping prices and are the buyer’s responsibility.

7. Shipping Delays

We are not responsible for delays caused by:

Weather, natural disasters, or public holidays
Carrier delays
Incorrect or incomplete shipping information provided by the customer
Customs clearance (for international orders)

If your order is significantly delayed, please contact us and we’ll do our best to help.

8. Incorrect or Undeliverable Addresses

Please ensure your shipping information is complete and accurate. If an order is returned due to an incorrect or undeliverable address, you may be responsible for the re-shipping cost.

9. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen items. If this occurs, please:

Check with neighbors or your local post office
Contact the shipping carrier with your tracking number
Reach out to us—we’ll assist you in filing a claim if needed