Return Policy

Return Policy

Effective Date: [20/05/25]
Last Updated: [ 20/05/25]

At [V&I COLLECTION], customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please read our return policy below for details on how we handle returns, exchanges, and refunds.

1. Eligibility for Returns

To be eligible for a return:

  • The item must be unused, unwashed, and in its original condition and packaging.

  • The return request must be submitted within [7] days of the delivery date.

  • A valid proof of purchase (order number or receipt) is required.

2. Non-Returnable Items

The following items are non-returnable and non-refundable, except where required by law:

  • Gift cards and downloadable products

  • Personalized or custom-made items

  • Perishable goods (e.g., food, flowers)

  • Health and personal care items (e.g., cosmetics, skincare)

  • Clearance or final sale items

3. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need to exchange it for the same item, please contact us at [support@yourstore.com] with a photo of the issue and your order number.

4. Return Process

To initiate a return:

  1. Contact our Customer Support team at [support@yourstore.com] within [X] days of receiving your order.

  2. Provide your order number and the reason for the return.

  3. Our team will review your request and provide return instructions, including the return shipping address.

Please do not send items back without prior authorization, as we may not be able to process your return.

5. Shipping Costs

  • If the return is due to our error (e.g., defective, damaged, wrong item), we will cover return shipping costs.

  • For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.

6. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will be automatically applied to your original method of payment within 5–10 business days, depending on your bank or card issuer.

Note: Original shipping charges are non-refundable unless the return is due to our error.

7. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  1. Check your bank account again.

  2. Contact your credit card company or bank — it may take some time before your refund is officially posted.

  3. If you’ve done all of the above and still haven’t received your refund, please contact us at [support@yourstore.com].

8. International Returns

If you're returning an item from outside [Your Country]:

  • Please clearly mark the package as "RETURNED GOODS" to avoid customs charges.

  • You are responsible for any international shipping, customs duties, or taxes related to the return.

9. Contact Us

If you have any questions about our Return Policy, please don’t hesitate to contact us: