Refund Policy

Refund Policy

Effective Date: [20/05/2025

At [V&I COLLECTIONS], we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a transparent refund policy to ensure a smooth shopping experience.

1. Eligibility for Refunds

To be eligible for a refund:

  • Your request must be made within [7 days] of receiving your order.

  • The item must be in original condition, unused, unwashed, and in its original packaging.

  • A valid proof of purchase (such as your order number or receipt) is required.

Please note: We reserve the right to deny refunds if the returned item does not meet these conditions.

2. Refund Process

To request a refund:

  1. Email us at with your order number, reason for the refund, and any supporting photos if applicable (e.g., item damage, incorrect product).

  2. Our customer support team will review your request within [7 business days] and confirm your refund eligibility.

  3. If approved, we will notify you and initiate the refund via your original payment method.

3. Refund Method and Processing Time

  • Approved refunds will be processed to your original payment method (e.g., credit card, PayPal).

  • Refunds typically take 7-10 business days to appear in your account, depending on your bank or card issuer.

  • We will notify you via email when your refund has been issued.

4. Non-Refundable Items

Certain items are non-refundable:

  • Gift cards

  • Downloadable digital products

  • Personalized or custom-made items

  • Items marked as Final Sale or Clearance

  • Perishable or hygienic goods (e.g., food, cosmetics, personal care items)

  • Products returned outside of the refund eligibility window

5. Partial Refunds

In certain situations, only partial refunds may be granted (if applicable), including:

  • Items not in original condition or missing parts

  • Returns accepted after the standard return period

  • Bundles or discounted multi-item packages (only the refundable portion will be credited)

6. Shipping Costs

  • If the refund is due to our error (e.g., incorrect item, damaged product), we will cover the return shipping cost.

  • If the refund is requested for personal reasons (e.g., change of mind, wrong size), the customer is responsible for return shipping costs.

  • Original shipping fees are non-refundable unless the return is due to our error.

7. Exchanges Instead of Refunds

If you prefer an exchange instead of a refund, please indicate this when contacting us. Exchanges are subject to product availability.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [48 hours] of delivery. Include photos of the item and packaging. We will either replace the item or issue a full refund based on your preference and product availability.

9. Cancellations

Orders can only be canceled before they are processed or shipped. If your order has already been dispatched, you must follow our return process after receiving the item.

To request a cancellation, please contact us at [support@yourstore.com] as soon as possible.

10. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us